Frequently Asked Questions
If the below information does not satisfactorily address your question or issue, please contact us for further assistance.
Q: Does this device work on GPS?A: No. GPS generally does not operate within airport terminals and baggage loading areas. The Trakdot™ Luggage device emits a signal that is used to determine its location, but does not use GPS.
Q: Does the device use rechargeable batteries?A: No, two alkaline AA batteries, we recommend Duracell. CAUTION: DO NOT USE LITHIUM-ION BATTERIES
Q: Will it work if I use only a basic cell phone and not a smart phone?A: Not a problem, device will work on all cellular phones.
Q: What additional ongoing costs are there in addition to the activation and annual service fee?A: There are no other costs from Trakdot™ Luggage
Q: Does it make a difference which cell phone carrier I use?A: No, it makes no difference
Q: Is there anything special I have to do to the device when traveling international?A: You should contact the carrier that provides serves for your personal cell phone to confirm the type of coverage associated with your cell phone as well as the program you are on, in order to insure that the Trakdot™ Luggage device can get messages to your phone
Q: Will I have any problem with airline security when I check in my bag with the device in it?A: You should not have any issue with security relative to the device.
Q: How will I know if or when the batteries need replaced?A: Although there is a battery level indicator visible on your login screen for each device, it is recommended that a fresh set of batteries be used at the beginning of each trip. CAUTION: DO NOT USE LITHIUM-ION BATTERIES
Q: Is there a repair service available if my device gets damaged or do I have to purchase a new one?A: There is no repair service available. A new device would need to be purchased.
Q: If I lose my device and have to purchase a new one, can my existing annual service fee be applied to the new device I had to purchase?A: If this happened, please contact Globatrac, LLC using the contact information in our website and you will be instructed on what to do.
Q: Are there any countries in which the device will not operate?A: The device will not operate in countries where GSM does not function. At this time there are two (2) countries where GSM does not function: Japan, South Korea.
Q: Can I assign cell phone numbers other than mine to the device?A: Yes
Q: When I use this device, will there be any type of costs that will show up on my telephone bill?A: This will be pursuant to your agreement with your current cellular carrier and therefore certain SMS or Data charges may apply. Please confirm with your carrier. However, there are no additional charges from Trakdot™ Luggage.
Q: Is there a specific brand of battery recommended for the device?A: Duracell Alkaline Batteries. CAUTION: DO NOT USE LITHIUM-ION BATTERIES
Q: Are there any types of luggage in which the device will not function?A: Depending on the thickness and quality of “all metal” luggage, the device may not be able to effectively communicate. Any other luggage is not an issue.
Q: Does the device need to be specifically positioned inside the luggage or can I simply just toss it in?A: There is no specific positioning inside the luggage required.
Q: When I am not using the device, should the batteries be removed?A: Yes. It is recommended that you place a fresh set of batteries in the device each time you are going to use it. CAUTION: DO NOT USE LITHIUM-ION BATTERIES
Q: Is there an “on” and “off” button?A: There is only one button for turning the device on and off and it is orange in color and located in the center of the device. Please refer to the QuickStart Guide for specific instructions for turning on and turning off the device.
Q: I am travelling with two or more suitcases, do I need to buy more than one unit?A: Each checked in luggage must have a Trakdot™ Luggage device so you can track each of your checked in suitcases.
Q: What is your refund policy?A: Refund will be issued up to Thirty (30) days after purchase date provided the package has not been opened and the device has not been registered nor activated. Refund does not include any shipping and handling costs.
Q: What is the warranty for Trakdot™ Luggage?A: The Trakdot™ Luggage comes with a limited 2-year warranty. You can view or download full warranty information here.